INTEGY TEMPORARY MODIFIED RETURN POLICY (AS OF JULY 6, 2020)
Due to the current COVID-19 global pandemic situation and for the safety and the protection of our warehouse staff, all return packages are being quarantined for a minimum of 7 days (up to 14 days for international packages) to help prevent any chances of viral exposure, infection, or transmission. After quarantine your return will be processed by a member of our staff as soon as possible – but please expect a delay in return processing. Thank you for your patience
30-DAY LIMITED WARRANTY
Integy offers a 30-day Limited Warranty Policy to the original purchaser for the repair or replacement of Integy-branded products* due to DEFECTS IN MATERIALS AND/OR WORKMANSHIP ONLY. This means products that are manufactured wrong such as missing threads, non-fitting tool tips, or parts that arrived to the customer that show damage are covered – not parts damaged after being used. The limited warranty only applies to:
- Integy-branded products purchased directly from our website, Amazon store, or eBay store
- Integy-branded products purchased from an authorized reseller of Integy.
- Products purchased within 30 days of the sale date
- Products claimed by the original end-user (customer)
For the warranty claim form, click here to download (.pdf)
ITEMS NOT ELLIGIBLE FOR WARRANTY
Items that are not covered by our warranty policy are listed below:
- Items that show signs of installation, assembly, modification, and/or usage.
- Chemical or liquid items such as shock oils, diff fluids, grease, etc.
- Opened box ARTR / RTR vehicles
- Items sent beyond 30 days from the order date.
- items not purchased from the Integy website, Amazon store, or eBay store.
- Items not purchased from an authorized 3rd-party reseller.
- Items listed in the “one of a kind, scratch/dent” category.
- Third party branded products*
Our limited warranty is a repair or exchange on a send-first basis. The customer is required to take care of any incoming shipping and handling fees, and will be reimbursed through store credit if the warranty claim is accepted. All items sent to us will be subject to a warranty inspection before any action is taken. We do not accept just photos for warranty claims.
Accepted warranties will be repaired or replaced at our expense. Item substitutions or store credit may be offered if the original item is discontinued or out of stock, at our discretion. Our warranty exchange only applies to identical components. We do not issue any refunds for warranty claims, but we may offer store credit depending on replacement product availability.
Warranties are processed Monday-Friday usually within 3-5 business days of receipt. All warranties are subject for approval upon receipt. All Warranty returns will be shipped to the original order shipping address we have on file.
If a warranty is denied, customer will be contacted about a Replacement Plan offer and/or other possible resolutions. We do not send back any denied warranty claim items unless customer pays for return postage.
3RD PARTY BRANDED PRODUCTS
*Third-party branded items sold by Integy (1up Racing, Ride RC, 3Racing, G.T. Power, FlySky, Hobbywing, SPECS, Street Jam, SkyRC, Surpass Hobby, Toro, etc.) are covered by the manufacturer warranty only; If you need contact information for third-party products, please contact us.
ALL WARRANTY CLAIMS SUBJECT TO INSPECTION PRIOR TO APPROVAL.