INTEGY TEMPORARY MODIFIED RETURN POLICY
Due to the current COVID-19 global pandemic situation we have had to modify certain portions of our standard policies to adapt to the current conditions.
Please go HERE to get the latest updates.
30-DAY RETURNS POLICY
Integy offers a simple 30-Day Returns Policy to the original purchaser:
- All brand new, unused items purchased from integy.com within 30 days from the date of purchase may be returned for 100% store credit only, minus shipping charges.
- No cash refunds; any refunds will be via store credit only.
- Store credits issued for returned products will expire 3 months from the date of issuance.
- No returns for items that have been installed, or show signs of installation or usage.
The customer is required to take care of any return shipping and handling fees. These fees are non-refundable by Integy.
Return exceptions are listed below. If original payment cannot be refunded, the customer will receive store credit.
For the return form, click here to download (.pdf)
No returns are accepted for:
- Items that have been installed.
- Items that show signs of installation and/or usage.
- Items that have been modified.
- Items that are returned incomplete.
- Open box ARTR / RTR vehicles.
- Items sent beyond 30 days from the order date.
- Items not purchased from the Integy website, Amazon store, or eBay store.
- Items listed in the “one of a kind, scratch/dent” category.
- Items purchased from a 3rd-party seller
- Chemical or liquid items such as shock oils, diff fluids, grease, etc.
We do not accept returns beyond the initial 30-day return window, regardless of product condition.
We do not accept the return of used products damaged due to user modification, negligence or abuse. If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, see our Warranty page.
All incoming return items will be visually inspected upon receipt for signs of repackaging, installation, or usage. All items must be return shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). We do not send back any non-returnable items sent to us unless customer pays for return postage.
Returns for refund are compensated via 100% refund via store credit only. Refunds for store credit are generally processed the same day or within 2 business days. We do not issue any refunds for parts purchased from a third party seller. You will have to request your refund, exchange, or credit from the original store/place/seller you purchased the item(s) from. Store credit will only be issued once the product has been received and approved by Integy. Store credits are processed within 3-5 business days of approval. Please allow 5-14 days for the process to be completed.
We do not do product exchanges; Simply return the item for store credit, and then you can purchase the new item you want.
PURCHASE ON AMAZON OR EBAY?
AMAZON: Log into your Amazon account and use the Order History function to begin a return.
EBAY: contact us using the regular return link above to begin a return.
ALL RETURNS SUBJECT TO INSPECTION PRIOR TO APPROVAL.