COVID-19 INTEGY STATUS UPDATE (as of July 20th, 2020)
RE: NEW ORDER PROCESSING
We are slowly catching up, but be aware that we are still currently experiencing a high volume of orders and have a limited warehousing staff for processing. ALL NEW ORDERS WILL TAKE APPROX. 3-5 BUSINESS DAYS to process from the date the order Is placed. We appreciate your patience and are doing our best to fulfill your order as fast as humanly possible.
RE: TRANSIT/SHIPPING DELAYS
Due to shipper/transit delays that are completely out of our control, DOMESTIC ORDERS ARE TAKING UP TO 2 WEEKS for delivery. For domestic orders, your tracking number may not update on time due to delays with USPS/FedEx scanning procedures. For International orders, INTERNATIONAL DELIVERY MAY TAKE UP TO 3 MONTHS DUE TO EACH COUNTRY'S COVID-19 RESTRICTIONS. On top of that, there are some countries that have temporarily suspended any incoming deliveries, or have voluntarily imposed a "quarantine delay" for international packages where every incoming package is held for up to 14 days before being released for delivery. This can cause delays in delivery as well as delays in tracking number scanning.
RE: WARRANTY AND RETURN SERVICE DELAYS
CALIFORNIA MANDATE IS STILL ACTIVE with some rollbacks on July 13th due to a spike in current COVID-19 statistics. For the safety and the protection of our warehouse staff, all returned packages are being quarantined for a minimum of 7 days, up to 14 days to help prevent any chances of viral exposure, infection, or transmission. After quarantine your return will be processed by a member of our staff as soon as possible – but please expect a delay in return and warranty processing.
We continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies, so we can make ongoing assessments and consider ways to further support our customers and communities as needs unfold. We thank our customers who continue to shop with us, and those who understand the seriousness of this viral pandemic and what we are doing (or have to do for now) in order to help the fight against COVID-19. Please be safe and careful and continue to exercise recommended procedures. Wash your hands frequently, wear masks whenever possible, and take care of your family, friends, and neighbors.
Thank you, and stay safe out there.Team Integy
The web store at www.integy.com is available 24 hours a day, 7 days a week to accept orders. Orders are processed and shipped out from our warehouse from 10a-5p Monday to Friday, closed on weekends and major holidays. Tech support through our Help Desk is available between 11a-4p during regular business hours.
If you have product questions, need assistance placing an order, and for any other general issues please contact us through our Help Desk by clicking here.
We offer a simple 30-Day Returns Policy.
Go to our Return/Exchange Page for instructions and more info.
All Integy-branded items come with a 30-Day Limited Warranty.
Go to our Warranty Policy Page for more info.
FORGOT YOUR LOGIN PASSWORD?
You can reset your password here.
All customer support is done through the Help Desk. We do not provide telephone or in-person customer service
DIRECT IN-PERSON PURCHASING/WILL CALL
For safety and security purposes, we do not offer direct retail purchasing or will-call pickups at our warehouse. The warehouse staff are not trained to provide in-person end user service.
Unfortunately we are not sponsoring drivers at this time.
To inquire about Social Media sponsorship opportunities please contact us through the Help Desk.
FREE INTEGY DECALS
For a free decal sheet, send a self-addressed, stamped envelope (at least 3.5" tall) to:
Integy Decal Request
4010 Valley Blvd #110
Walnut CA 91789 United States
The customer gallery can be accessed by clicking here to upload images, videos, information and interact with other users.
For dealer, retailer, and hobby shop inquiries (order info or issues, distribution, add orders, new retailer accounts, etc.) please click here to download the form (.pdf)