The web store at www.integy.com is available 24 hours a day, 7 days a week to accept orders.
Orders are processed and shipped out from our warehouse from 10a-5p Monday to Friday, closed on weekends and major holidays. Tech support through our Help Desk is available between 11a-4p during regular business hours. We do not have a retail showroom at our warehouse location, and the warehouse does not accept will-call orders.
ACCEPTED FORMS OF PAYMENT
All prices are listed in United States Dollars (USD). Prices do not include tax (CA residents only). Prices for international orders will be based on the current conversion rates at the time the order is placed. Foreign import taxes or duties are not included. Integy accepts the following forms of payment only:
CREDIT CARD: Integy Inc. accepts Visa and Master Card as payment. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. If the shipping and billing addresses do not match, your order may be delayed for confirmation.
PAYPAL: Integy Inc. accepts PayPal or Credit Card through PayPal as payment. All prices are in United States Dollars (USD). Please note that in the event of unsuccessful credit card transaction, you may receive a PAYPAL request for the order amount; you can pay through PayPal using your PayPal account, or you can use a different credit card through PayPal (no PayPal account required) to pay the order balance. Per the PAYPAL Protection Policy, all orders paid with PAYPAL will be shipped to the PAYPAL CONFIRMED ADDRESS. We are not responsible for wrong shipping addresses found to be entered by the buyer at the time of purchase; we will only ship to the address entered into the "Billing/Shipping" address box for each order by the customer, or the PAYPAL confirmed address only (if order is paid by PAYPAL). For more info, see #29, below.
CHECK/MONEY ORDER: If paying by personal check, we attempt to bank-approve personal checks for immediate shipment. All prices are in United States Dollars (USD). However, since this option varies between financial institutions this may not always be possible and we may have to hold your order for up to 21 business days. To ensure that your order is shipped as quickly as possible, please send a Postal money order, or use your credit card. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.
PRE-PAID CREDIT/DEBIT CARDS: We strongly suggest that our customers use a regular debit/credit card or a verified PayPal account to pay for their Integy order. If paying by a pre-paid credit card/gift card, your order will be delayed pending manual verification, and may be rejected due to issues with pre-paid/gift cards and their lack of anti-fraud protection.
WIRE TRANSFER: We occasionally accept wire transfer for payment, based on the size of the order and location of destination. Wire transfers are not accepted for small-volume orders. To inquire about this option, please contact us first. Special orders like this require verification of stock availability and shipping restrictions as well other verification factors before any money is transferred. All wire transfer orders will incur a non-refundable $25 service fee, in addition to any other fees your bank may charge you.
We do NOT send out an email confirmation when you place your order. Your order confirmation, order invoice, and package tracking information will be sent to your email address on file AFTER your order is packaged and ready to ship out. You may not get a confirmation earlier than this point unless there are special circumstances before shipping that need to be addressed (order questions, changes, etc.) If you need to see confirmation before shipment, your payment through credit/debit card or PayPal is your order confirmation.
ALL SHIPPING DATES SHOWN IN THE SHOPPING CART ARE ESTIMATES ONLY! Packages are usually processed and mailed out close to the estimated ship out date provided during online checkout. Delays may occur if all or portions of the order are out of stock, or if the order was placed over the weekend or on a holiday; please make your arrangements accordingly.
Most orders will take 1-3 business days to process depending on order size, product stock and availability. Orders placed on Fridays, weekends, on holidays, or after 12:00pm (PST) do not begin processing until the next business day. Actual order processing time is dependent on order size, product stock and availability, method of shipment, and volume of demand (usually highest during holiday season). WE PROCESS EACH ORDER SEPARATELY - multiple orders from the same customer will not be combined, please order everything at once if you want a single shipment.
Note that the shipping method selected does not reduce processing time. In other words, if you select "2-day shipping" you are paying for expedited shipping - not expedited order processing. The actual shipping time begins AFTER your order is done processing - it does not mean that you will receive the shipment in 2 days after you place the order.
SHIPPING & HANDLING
Shipping and handling charges are calculated based on the actual shipment weight and/or packaging dimensions plus any handling fees; shipping is not calculated strictly based on value. USPS Canada, 2nd Day Air and International orders outside of the United States are charged under different rates. Integy reserves the right to select the carrier of our choice; we cannot accommodate requests for preferred shippers other than what is offered in our web store.
Our warehouse ships via United States Postal Service (USPS), FedEx or Globegistics for both domestic and international orders. All shipments include tracking. Integy ships out from Walnut, California, 91789 USA.
When you receive an email with tracking number and invoice, please note that this means the shipping label has been created, placed on the package, and is ready for shipping; this does not confirm that the package has been picked up by the shipping service. Orders are processed between 8am-5pm PST, however there is only one shipping pickup per day. If your order completes processing after the pickup cut-off time, it will not actually ship until the following pickup day. Pickups for shipping are at 3pm PST, on weekdays only.
Once the order has shipped, please allow the carrier a reasonable time frame for tracking purposes and actual delivery. Most domestic orders using standard ground shipping will arrive to your doorstep in 3 to 8 business days; however International orders can take anywhere from 5 to 60 business days, depending on shipping method and reliability of the destination postal courier. Integy Inc. reserves the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package. You may contact the carrier for instructions on available options.
We are not responsible for any delays in the delivery of orders once we hand the package to the shipper. Once the package is marked as delivered by our carrier, we are not responsible for any misplaced, theft or damage to the merchandise. You must file a report with the shipping service if a package is marked as delivered but you do not have possession of it.
We will automatically send tracking number(s) to you by e-email after your order has been shipped out; Please note that certain deliveries may require a signature (based on delivery location and order value). If your delivery requires a signature upon receipt, it will state this in the official carrier tracking web page for the package(s) on the way to you.
Once an order ships it can take 24-72 hours (domestic) or between 2-10 days (international) before your tracking number becomes valid and your merchandise can be tracked. Please allow up to three business days after your order has shipped for the courier to update their site.
A package may not be scanned for the first time until it arrives at a regional hub near its final destination. Until this first scan, the carrier may not acknowledge receipt of your package. The first scan of your package may not happen until the package is ready to go out for delivery. For the most up-to-date info, you can take the tracking number to YOUR LOCAL post office and ask the front desk clerk for more information because they can check for more details with their system directly.
ORDER CANCELLATIONS & REFUNDS
Once an order has begun processing it can no longer be cancelled or modified, for security and anti-fraud purposes. If you made a mistake ordering, you have 30 days to return the item(s) for a refund; please go to our Return & Exchanges page for more information.
If your order was auto-cancelled by us, it can be because of one of the following reasons:
NO PAYPAL PAYMENT RECEIVED: For orders where "PayPal" was selected as the form of payment, the payment process through PayPal was either denied or not completed, so no payment was received or processed. Please check your PayPal account for payment status; If your order was cancelled but you have a confirmation through your PayPal account that a payment was successfully made, please contact us for further assistance through our Get Help/Contact page.
NO CREDIT CARD PAYMENT PROCESSED OR DENIED: For orders where "Credit Card" was selected as the form of payment, the payment process through your credit card bank was either denied or not completed, so no payment was received or processed. We do not deny any credit card charges; when your order is placed the system attempts to charge your credit card. It is your credit card bank that decides to allow or deny the charge(s). We are not told the specific reason for the denied charge. Reasons for denial may include incorrect verification information (i.e. different address entered), anti-fraud or unauthorized purchase protection, insufficient funds, etc. Please contact the bank that issued your credit card for more information and possible solutions.
ALL BACK ORDER OR INCOMPLETE ORDER DETAILS: We do not accept orders where every item in the order is out of stock. You must place an order with at least one item in stock for it to go through. We also cannot process orders with incomplete information (missing zip code, no last name, etc.)
We reserve the right to cancel any suspect orders without notification at our discretion.
IMORT TAXES, CUSTOMS FEES (INTERNATIONAL ONLY)
The customer will be responsible for any applicable local taxes, duties, additional postal charges, or custom fees, which are levied by the destination post once a shipment reaches your country. Additional charges for customs clearance must be handled by the customer; we have no control over these charges and cannot predict what they may be. Customs and local postal policies vary widely from country to country; you should contact your local customs or postal office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates, this is out of our control.
We do not accept requests to falsify documentation related to the actual contents of an order - and we do not accept requests to devalue any items so that the customer can avoid paying any local taxes, customs charges, or related fees that are required by law in their country. All customs documentation will be completed accurately. Declaring the correct item descriptions/values for your order is not only for our protection but for the customer's protection as well. In many countries, intentionally altering pricing or goods values to avoid paying the associated taxes is considered tax evasion
When requesting orders to ship to an APO or FPO address, your package will ship SAM (space available mail). SAM requires no additional charge and will ship your package from the APO or FPO address via the next available transport. Your APO or FPO station may choose to send your package via a commercial carrier. Integy Inc. has no control over this; we are obligated to comply with all rules and regulations governing commercial shipping.
INTERNATIONAL FORWARDING / THIRD PARTY DROP SHIP SERVICES
If you are using an international forwarding company or a drop shipping service as the shipping destination for your order, once we see confirmation that the package was delivered to the forwarder, we are no longer responsible for the package. Integy will not be held responsible for customs paperwork, special invoices, date of origin materials, or lost or damaged merchandise once the package is marked as delivered by our carrier to your forwarding company. You must contact the forwarding company yourself to request a shipping damage claim to be filed. - Please direct your inquiries to the shipping service.
We reserve the right to refuse shipment to a forwarding service.
BULK PURCHASE, INSTITUTIONAL ORDERS, PRO-FORMA
We do not accept bulk purchases, pro-forma contracts, or institutional purchase orders at this time (military, government, schools and universities). We cannot accommodate all special shipping requests.
RESTRICTED SHIPPING LOCATIONS
Due to postal difficulties that are beyond our control and/or in order to comply with U.S. Trade Regulations, we are unable to accept orders and/or ship to Afghanistan, Cuba, Iran, Iraq, North Korea, Libya, Serbia, Syria, or Sudan. Also - recently there have been too many shipping issues with packages going to Mexico and certain areas of South America, mainly issues with packages not being scanned correctly, packages not arriving, or packages being delayed at the point of entry for "extra customs fees". Because of these situations that are out of our control, we have to suspend service to those countries until postal reliability can be confirmed.
Any orders from these locations will be automatically cancelled without notification at our discretion. If your location is not available in the shopping cart menu, please contact us for shipment availability for your location.